Complaints & Concerns

When addressing a concern, your child's teacher is the best first point of contact, as they are uniquely equipped to handle academic, behavioral, and classroom-related issues

If the issue remains unresolved after speaking with the teacher, proceed to Step 2.

If your concern involves your child's education or the school and remains unresolved after speaking with the teacher, the next step is to contact the school principal.

If the issue persists after involving the principal, move to Step 3.

District Departments

Concerns related to specific departments 
Special Education

Student Services is available to assist and guide families in addressing unresolved concerns or questions. This department can help to clarify processes and help direct concerns to the appropriate department or administrator. You can reach this department at studentservices@cacmp.org 

Formal Complaints – Uniform Complaint Process (UCP)
If your concern remains unresolved through informal channels, you may submit a formal complaint through the Uniform Complaint Process (UCP), managed by CMP’s Director of Charter Compliance. 

If a resolution is still not reached, continue to Step 4.

The Executive Director oversees all CMP operations and provides network-wide leadership. If you have gone through all other communication channels without resolution, you may reach out to the office of the Executive Director, Matt Taylor, at mtaylor@cacmp.org

The CMP Governing Board is responsible for providing leadership and community oversight. 

Board members can be contacted individually via email. Community members are provided an opportunity to speak during the public comment section of the Governing Board meetings.